Amazon Prime Video: sign-up, sign-in & setup guide

How to sign up

1. Go to the official Amazon Prime Video site

   Use the button above so you land on Amazon Prime Video's real sign-up page rather than a search result.

2. Choose a plan

   Compare ad-supported vs. ad-free tiers, and any live-TV or add-on options, then select the one that fits your budget.

3. Create your login

   Enter an email and password — this becomes your sign-in for every device you use, from a phone to a smart TV.

4. Add payment and confirm

   Complete billing details directly on Amazon Prime Video's site to activate your subscription.

How to sign in on a new device

Most smart TVs, streaming boxes, and game consoles let you install the Amazon Prime Video app and sign in directly with your email and password. Some devices instead show an on-screen code and ask you to enter it at an activation page on your phone or computer — follow the on-screen instructions for your specific device.

What you get

Prime Video includes a base library with your Prime membership, plus optional 'Prime Video Channels' add-ons for services like premium movie channels.

Troubleshooting common issues

• App won't load / bufferingRestart the app and your router; a slow or unstable internet connection is the most common cause.
• Can't sign inDouble-check your email and password, and use the official site's password reset tool if needed.
• Device won't activateMake sure the activation code hasn't expired — request a fresh one from the app if it has.
• Billing questionManage or cancel your subscription directly from your account settings on Amazon Prime Video's official site.